Refund policy
Returns & Refund Policy
At Firosh, we are committed to delivering exceptional quality and ensuring you shop with confidence. If you're not completely satisfied with your purchase, we offer a hassle-free 30-day return and money-back guarantee, subject to the terms below.
30-Day Return Eligibility
You may request a return or exchange within 30 days of receiving your order.
To be eligible, your item must:
Be unused, unworn, and unwashed.
Be in its original condition.
Include all original tags, labels, and packaging.
Be free from any signs of wear, damage, alteration, or misuse.
Firosh reserves the right to decline returns that do not meet these eligibility requirements.
Returns & Exchanges
Eligible products may be returned for a refund or exchanged for a different size or another available product.
To initiate a return or exchange, please contact our customer support team with your order details. We will guide you through the process.
Return Shipping
The return shipping is the responsibility of the customer, unless the return is due to an incorrect, damaged, or defective product.
Refund Process
Once your returned item is received and successfully passes our quality inspection, your refund will be processed.
Prepaid Orders: Refunds will be credited to the original payment method used at checkout.
Cash on Delivery (COD) Orders: Refunds will be processed via bank transfer. Customers will be asked to provide valid bank account details.
Refunds are typically processed within 5–10 business days after the returned item has been approved. Processing times may vary depending on your bank or payment provider.
Non-Returnable Items
The following items are not eligible for return or exchange:
Products returned after the 30-day return period.
Products that have been used, washed, damaged, altered, or are not in their original condition.
Products missing original tags, labels, or packaging.
Customized, personalized, or made-to-order products (where applicable).
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photographs of the issue.
Once verified, we will arrange a replacement, exchange, or full refund at no additional cost.
Contact Us
For returns, exchanges, or any questions regarding your order, please contact us:
Firosh Customer Support
Email: support@firosh.com
Your satisfaction is important to us, and we're committed to making every shopping experience with Firosh simple, transparent, and worry-free.
This version reads more like a premium fashion brand policy while remaining legally straightforward. It also highlights your 30-day money-back guarantee as a customer benefit without adding promises beyond what your policy already supports.
